Website Orders - Terms & Conditions

AMENDMENT OF TERMS

FreakHaus reserves the right to change, modify, add or remove portions of these terms at any time. Using this website signifies acceptance of these terms and conditions.

1.LIABILITY

FreakHaus will not be liable for any loss, damage or theft as a result of your use of this website. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific, personal requirements. FreakHaus will not be liable for any damage or theft associated with an arrangement that has left the FreakHaus premises. FreakHaus strives to ensure the freshest, premium product is used in all of our arrangements, but we do understand with a natural product some things are out of our control. FreakHaus will not be held responsible for arrangements once they have left the possession of FreakHaus.

2. INTELLECTUAL PROPERTY AND CONTENT

The intellectual property rights in all content and imagery on this website remain the property of FreakHaus and are protected by copyright laws. You are not permitted to publish, manipulate, reproduce, or copy any content found on this website. Any imagery sent to the sender/recipient is for personal use only and may not be distributed in any way.

3. PRICING AND PAYMENTS

Pricing is published in Australian Dollars (AUD). Pricing includes GST and excludes any applicable delivery costs. Delivery costs are calculated at checkout. All pricing on this website is subject to change without notice.

Payment for all orders must be made by Credit Card, Debit Card, Paypal, or Afterpay at the time of purchase. Any surcharges and fees will be payable at the time of sale and nominated by the payment provider. Payments for orders made over the phone or in-store are subject to a surcharge.

4. CANCELLATIONS AND CHANGES

Any order made on this website will be subject to a non-refundable $20 administration fee in the event of an order cancellation. FreakHaus will refund the full order amount, less a $20 administration fee, provided the order is cancelled with 24 hours’ notice (e.g., 24 hrs prior to the nominated date of delivery). All cancellations need to be communicated via email to info@freakhaus.com.au as well as via phone on 0431 947 903 to be eligible for cancellation and refund.

Changes to your order can be made 24 hrs prior to the nominated delivery date, provided the order has not left our store. Changes will not be confirmed until any fees, charges, and additional payments are processed.

Nominated delivery date may be changed, provided 24 hours notice is given, and the order has not left our store.

5. PRODUCT INFORMATION

All product information, images, and descriptions are for illustration purposes only and do not reflect or represent the final product. Style and product choice remain at the discretion of FreakHaus and may be subject to change from what is communicated without notice.

Any images related to a product are for demonstration purposes only, specific floral choices, vase, paper, and ribbon selection remain at the discretion of FreakHaus and will change with each arrangement. Any specific requests need to be made via phone and are subject to seasonal availability. Where product substitutions occur, products of equal or greater value will be used.

6. DELIVERY OF PHYSICAL GOODS

FreakHaus engages an in-house courier to facilitate delivery of goods and arrangements as part of FreakHaus.

The sender will be responsible for ensuring all recipient address details are correctly communicated. Any unsuccessful deliveries resulting from incorrect delivery details will be subject to a re-delivery fee, payable by the sender. FreakHaus will endeavour to communicate with the sender and the recipient upon failed delivery, taking all reasonable measures to ensure there is a safe place to leave the arrangement.

The sender will also be responsible for ensuring that delivery of goods to secured premises (e.g., apartment, secured building, gated premises) will be received by the recipient, failure to do so will result in the arrangement being returned to the FreakHaus store and a re-delivery fee charged.

In the event of an unsuccessful delivery, the goods will be returned to the FreakHaus store, and the sender will be responsible for any associated re-delivery fees. Alternatively, store pickup will be available, with respect to our hours of operation, by either the sender or the recipient. Valid identification may be required.

7. RETURNS AND REFUNDS

FreakHaus handles returns and refunds in accordance with the Australian Consumer Protection legislation. Any reasonable and legitimate dispute will be resolved by FreakHaus management in a timely manner.

Returns and refunds will be handled by FreakHaus management only and, where applicable, will be processed in 7 business days. Floral product sold on this website is subject to natural conditions, seasonality, local availability, and is a perishable product. Any disputes relating to floral products will need to be communicated to FreakHaus within 24 hours of receipt.